Shipping

Estimated Delivery: 3-6 Business Days

Our delivery services operate Monday to Saturday, 12:00 PM to 7:00 PM across Pakistan. For security reasons, an adult signature is required upon delivery.
We do not deliver to P.O. Boxes or third-party forwarding services.
Tracking information will be shared via email or SMS once your order is dispatched.

If you have any queries or concerns regarding your order, please contact our Client Support Team at: 📞 +92 301 3364424 | 📧 support@iwc.com.pk

Payments

Buy Online, Pick Up In-Store

International Watch Company proudly offers a Buy Online, Pick Up In-Store service. You can conveniently place your order online and collect it from your nearest IWC Pakistan showroom.

• Orders are typically available within 2 working days at your selected store.

• You will receive a confirmation email or SMS once your order is ready for pickup.

Steps to Use In-Store Pickup:

1. Browse and shop at iwc.com.pk

2. Select your preferred product

3. Choose your nearest IWC showroom

4. Pay securely online

5. Collect your order in person

Important:
Only the person who placed the order can collect it. Please bring:

• A printed or digital order confirmation

• The original payment card or proof of online transaction

• A valid government-issued photo ID, such as:

  • CNIC

  • Driver’s License

  • Passport

Returns

Return Policy for In-Store Pickup Orders

Returns will be accepted within 7 days from the date of collection.
For full details, please review our Returns & Exchange Policy.

Insurance & Order Protection

Insurance & Order Protection

All purchases are fully insured from the moment they leave our warehouse until you receive them.

Delivery Delays

Delivery Delays

We aim to deliver every order on time. However, unforeseen courier delays or extreme weather conditions may affect delivery timelines. In such rare cases, we appreciate your understanding.

Lost Packages

Lost Packages

While we use trusted courier services, if you suspect your order is lost in transit, please notify us within 5 days of your expected delivery date.

Failure to report within this period may void the possibility of an insurance claim.

Exclusions

Exclusions

• We only deliver within Pakistan.

• We do not deliver to P.O. Box addresses.

• We do not deliver to third-party freight forwarders.